Karya Tulis Jurnal Program Analisis Kualitas Pelayanan Jaminan Kesehatan Nasional di Ruang Rawat Inap Rumah Sakit X Kabupaten Kerinci

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Karya Tulis Jurnal Program Analisis Kualitas Pelayanan Jaminan Kesehatan Nasional di Ruang Rawat Inap Rumah Sakit X Kabupaten Kerinci

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Hospital X Kerinci Regency began working with BPJS Health since 2014, in the implementation of getting various complaints and satisfied patients with services provided there are still some hospital staff who are less friendly in providing patients and providing rooms that don't meet the requirements. The purpose of this study was to analyze the quality of health services in patients in the national health insurance inpatient room. The type of research used is a qualitative study with in-depth interviews, Focus Group Discussions (FGD) and document review. Informants in this study were 13 people from the hospital, 1 person from BPJS Kesehatan and 6 from hospital patients. The results of the research for the input component, policies have not been socialized optimally, human resources are still lacking, and infrastructure facilities in the inpatient room are still lacking. Process components, quality dimensions that can be accounted for about the shortcomings of inpatient facilities such as no curtain borders, air conditioners as well as refrigerated rooms, dimensions of quality reliability, responsiveness, assurance, and empathy obtained from the good and in the claim submission process Hospital can get every day because the hospital has not used SIMRS. The output component of the Tangibility quality dimension of respondents is not satisfied, dimensional reliability, responsiveness, assurance, empathy can already answer the respondent's needs.

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