Jurnal Analisis Strategi Kemudahan Pelayanan Dan Akurasi Ppob Terhadap Kinerja Payment Point Online Banking (PPOB) Pada Pelanggan Pt Perusahaan Gas Negara

Jurnal Analisis Strategi Kemudahan Pelayanan Dan Akurasi Ppob Terhadap Kinerja Payment Point Online Banking (PPOB) Pada Pelanggan Pt Perusahaan Gas Negara

Abstract : Inner method
this study with a survey approach, this type of research is descriptive
Quantitative Explanatory. Data collection methods are carried out by registering
question and documentation study. Data analysis method using
multiple linear regression. The results of the study show the ease of service and
The accuracy of PPOB together has a positive and significant effect on
improve the performance of PPOB at PT Perusahaan Gas Negara customers. Ease
service partially has a positive and significant effect on improving
PPOB performance, PPOB accuracy is partially positive and significant
in improving PPOB performance. The results of the study show the PPOB Accuracy
dominant in improving the performance of PPOB to PT Perusahaan Gas customers
Country. The value of the coefficient of determination (R square) indicates that ability.
Service ease and accuracy of PPOB can explain quite strong variations within
improve PPOB performance at PT Perusahaan Gas Negara customers.

Keywords: Service, PPOB Accuracy, Payment Performance

Author : Aditi

Journal Code: jpmanajemendd161181



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