Artikel Jurnal HUBUNGAN ANTARA KOMPETENSI HUMAS PEMERINTAHAN PROVINSI JAWA BARAT DENGAN STANDARISASI PELAYANAN KEPADA MASYARAKAT | Prakasa

Artikel Jurnal HUBUNGAN ANTARA KOMPETENSI HUMAS PEMERINTAHAN PROVINSI JAWA BARAT DENGAN STANDARISASI PELAYANAN KEPADA MASYARAKAT | Prakasa

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RELATIONSHIP BETWEEN THE COMPETENCY OF THE WEST JAVA PROVINCE GOVERNMENT WITH THE COMMUNITY STANDARDIZATION

Abstract, which includes communication skills, managerial abilities, ability to build relationships, credibility and creativity, with Standardization of Services, which are defined as Public Service to the Community who visited / visited the Public Relations Government. of West Java Province. The method used is Survey research method, through questionnaires to the people who came to the West Java Provincial Government Public Relations. The testing techniques, the frequency distribution tabulation, the ranking and correlation test score. The results of the study show that the Public Relations Government of West Java has communication and managerial skills in the Very good category, with the ability to relationship, credibility and creativity, Whereas the assessment of Standardization of Services to the Community measured through Accessibility, reliability, response time and resolution in the category of Satisfaction. From the results of testing the correlation data, it can be concluded that there is a strong, unidirectional and significant relationship between PR competencies in West Java Province with the standardization of services to the public. A unidirectional relationship means that the West Java Provincial Government Public Relations Competency is good, Service Standardization is also more satisfying

Keywords

Public Relations, West Java Government, Service Standardization, Service Level Agreement

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